We offer 3 months warranty/refund starting from dispatch of your order, Manufacturers warranties are dependent on type, brand and content. Returns are accepted on faulty goods or dead on arrival mods and starter kits, Return postage is paid by the customer. If all else fails contact us and we will endeavor to solve the problem. Please contact us if you have any queries regarding shipping or orders placed.īefore returning your item's', please read and understand your user manual supplied with your device, Use google or you-tube to identify the problem related to your device as in most cases there is a simple fix with a little research. Rule out any other problem causing factors (batteries, atomizer, e-liquids ect). When/ If Australia post confirms your order as a lost package- we will ship your replacement products. In the event of a lost package in transit, your order will be replaced under the conditions-: Your order has not been signed for, Your order has the correct delivery address, You have not selected safe drop as a shipping method.
Orders are processed in the the same order they are received, online orders placed before 1:30pm Monday-Friday will be shipped the same day.
Regular Post-: 3-7 business days Australia wide, tracking provided.Įxpress Post-: 1-2 business day(s) Australia wide, tracking provided.
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